Privacy Policy

1. Introduction

At Bag N Dash, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our online order management, video transaction analytics, AI-based invoice processing, and surveillance monitoring solutions.

PRIVACY POLICY

Protecting your privacy is important to us. We have developed this Privacy Policy to help you understand what personal information we collect, how we collect it and how it is used.

PERSONS UNDER THE AGE OF 21

Our online services are not intended for persons under 21 years of age. No one under age 21 may provide any information to or on the online services. We do not knowingly collect personal information from persons under 21. If you are under 21, do not use or provide any information on the online services or on or through any of its features/register on the online services, make any purchases through the online services, use any of the interactive or public comment features of the online services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a person under 21, we will delete that information. If you believe we might have any information from or about a person under 21, please contact us either (i) by email at support@bagndash.com or (ii) by telephone at 816-718-7180.

WHY, WHAT, AND HOW WE COLLECT INFORMATION

Why we collect the information: We collect information about you including any personal information that you provide to us:

• To present our Website, the Apps and their respective content to you.
• To conduct business with you.
• To provide you with information, products, or services.
• To answer questions and provide other customer services.
• To develop new, or modify existing services.
• To manage your account.
• To fulfill your orders.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To allow you to participate in interactive features on our online services.
• To notify you about changes to any of our online services or any products or services we offer or provide though it.
• To prevent fraud or cybersecurity attacks.
• To assist in our efforts to implement, maintain and modify our information system, network and cybersecurity protections.
• To conduct internal analysis and create profiles of customers regarding their preferences and purchasing behavior, to plan strategy and growth and to collate reports and manage information to support our business operations.
• For any other purpose with your consent.

What type of general and personal information we collect:

• General information is information about you but does not specifically identify you, such as IP address, geolocation, or other online identifiers; and/or information about your internet connection, the equipment you use to access our online services and usage details such as what pages you looked at.
• Identifiable personal information is what you provide to us when you check out of our store and by which you may be personally identified, such as name, birthdate, age, postal address, e-mail address, telephone number, personal preferences, credit card information, including billing address, or any other identifiers by which you may be contacted online or offline;

How we collect the information:

• Personal information you provide by filling in forms on our online services. This includes information provided at the time of purchasing products or contacting us for additional information, products or services. We may also ask you for information if you enter a contest or participate in a promotion sponsored by us, and when you report a problem with any of our online services or products.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through our online services and of the fulfillment of your orders.
• General information that does not personally identify you include details of your visits to any of our online services, including traffic data, location data, logs, and other communication data and the resources that you access and use on the online services.
• Information about your computer and internet connection, including your IP address, operating system, and browser type. The information we collect automatically may include personal information. The purpose of automatic collection is to improve our online services and to deliver a better and more personalized service, including by enabling us to:
• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our online services according to your individual interests.
• Speed up your searches.
• Recognize you when you return to the particular online service.

THIRD PARTY WEBSITES

Information regarding Bag N Dash, products on its website and events may also appear on other website platforms such as Facebook, Twitter, Instagram, YouTube and LinkedIn. Bag N Dash has no control over these third-party websites/platforms and Bag N Dash’s Privacy Policy does not apply to these other websites/platforms.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated anonymous information about our users without restriction.

While our policy is not to share personal information, we must disclose your personal information that we collect or you provide as described in this Privacy Policy for these limited purposes:

• To the Suppliers and/or delivery partners who will fulfill the order and third party service providers we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the business purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “Contact Us” feature of our Website, we will transmit the contents of that email and your email address to the appropriate persons within our Company in order to provide you with the requested information or to otherwise fulfill your request.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our policies, terms and conditions, and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate for the purposes of fraud protection and credit risk reduction.

YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

You have choices regarding the personal information you provide to us. You may contact us to opt out of any programs or use of your information as well as you may ask us to delete your personal information. You have control over your own information.

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note if you disable or refuse cookies, some parts of our Website may then be inaccessible or will not function properly.
• Promotional Offers from the Company. If you do not wish to have your email address used by Bag N Dash for our newsletter or emails to promote products or services to you, you may opt-out by using the unsubscribe link in each email we send, by calling us at 816-718-7180, or sending us an email at support@bagndash.com.

YOUR CALIFORNIA PRIVACY RIGHTS AND ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

California permits you to make requests to access categories and specific pieces of personal information about you as well as to request we delete your personal information. Please call us at: 816-718-7180 or send us an email at support@bagndash.com to request access to, correct or delete any personal information that you have provided to us. Note that we can only delete your personal information by also deleting your user account. We may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and credit card information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our online services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For any help, please contact us at the number or email address above.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information
• Business information including company name and address
• Payment information (processed securely through third-party providers)
• Account credentials and preferences

2.2 Business Data

Our services may process the following business data:

• Transaction data and sales information
• Invoice and receipt data
• Video surveillance footage (as permitted by law)
• Order management and delivery platform data
• System usage and performance metrics

2.3 Technical Information

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Website usage patterns and analytics data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process transactions and manage your account
• To monitor and analyze surveillance footage for security purposes
• To process invoices and manage financial records
• To provide customer support and respond to inquiries
• To improve our services and develop new features
• To comply with legal obligations and regulatory requirements
• To protect against fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our services (under strict confidentiality agreements)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with regular security audits
• Access controls and authentication protocols
• Regular security training for our staff
• Incident response procedures

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Video surveillance data may be retained for up to 3 years as specified in your service agreement, while other business data is retained according to applicable legal and business requirements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct or update inaccurate information
• Right to delete your personal information
• Right to restrict or object to certain processing
• Right to data portability
• Right to withdraw consent where applicable

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences, though some features of our services may not function properly if cookies are disabled.

9. Third-Party Services

Our services may integrate with third-party platforms and services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations. We are committed to maintaining the highest standards of data protection and privacy.